Delivery of products

Your goods will be dispatched within 5 -10 working days of receipt of your order, unless otherwise stated. 

We use next day delivery for all of our items. 

Some methods may require a signature on delivery to ensure they reach you safely.

We are unable to take responsibility for someone signing for your order without your permission. 
 
Every effort is made to give you a true representation of each product in the photographs used on this website. Prices quoted are for individual arrangements as described only.

Although we aim to supply you with as true a likeness as possible to the original photograph, customers are advised that no two arrangements are identical and may be subject to slight deviation in colour and arrangement of stems/leaves etc.

Wherever possible the same stems and greenery will be used as that featured in the photograph. If for any reason these are unavailable at time of purchase an equally gorgeous alternative will be used.
 
Approximate sizes of all arrangements are provided for each design. If you are purchasing  for a specific area in your business or home, please give this careful consideration before ordering.

Your order is important to us and all items will be packed to ensure a safe delivery. If upon delivery you find that the items are damaged please notify us within 48 hours of receipt.

Returns

Throughout the design process for bespoke orders, we will provide you with photos of your order throughout to ensure that you love it. If on receipt of your order you decide that you would like to return the item(s) due to a fault, or other reasonable explanation, you are welcome to do so.

Please note that refunds will only be issued on receipt of the item(s) in their original condition and in the original packaging. Unfortunately we will not refund delivery or return postage and packaging costs in this instance.

If your order is incorrect or arrives damaged please notify us with 48 hours of delivery. You will need to return your item(s) in their original packaging within 14 days of receipt.

Please contact us at sales@fernsandivy.co.uk to arrange a return. You will subsequently be given a full refund or replacement goods and your postage costs will be reimbursed. If, on inspection we do not deem the item(s) to be damaged or if you fail to return them within the required time-scale, or if they are not suitably packaged, no reimbursement will be issued.

Cancellations

If for any reason you decide to cancel your order before the order has been dispatched you will be reimbursed in full.